Effective Date: 07/18/2025

Family Phys. Ed. ("we," "our," or "us") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the Children's Online Privacy Protection Act (COPPA).

1. Information We Collect

We collect the following types of information to provide and enhance our services:

Personal Identifiable Information (PII):

• For Customers: Name or username, email address, phone number, mailing address, profile picture, and activity level.
• For Coaches: Name, email address, phone number, mailing address, profile picture, certifications, and experience-related data that you upload.

Usage Data

• While we do not directly collect data about your device (such as IP address or browser information), certain data may be collected by the app stores (Apple App Store, Google Play Store) as per their respective privacy policies.
• We store your booking history and upcoming sessions, which can be viewed through your profile.
• We utilize general analytics to track customer numbers and coach availability. This data helps us ensure that the appropriate number of coaches are hired in each area.

Transaction Data

• We collect payment information (e.g., credit card details) and other transaction-related data when making or receiving payments within the app.
• Stripe handles payment processing securely through its API. Coaches and users enter their payment information directly into the app, and they have the ability to update, add, or delete their card information at any time via the app's account settings.

Communication Data

• We store chat logs between customers and coaches to facilitate communication and service delivery.
• We also maintain reviews left by customers for coaches.
• Customers can contact us directly via email through the app for any issues or inquiries.

Location Data

• We use location services to show coaches within a customer’s set radius and enable coaches to set session locations.
• Customers can create private session requests that are sent as bids to coaches within their radius, or view a list of public sessions created by coaches that they can sign up for.
• Coaches can create public sessions or respond to private session requests and see the location of the session for logistical purposes.
• Location Visibility: Only the location selected for the session will be visible to both the customer and the coach. Addresses are not publicly visible, and location data is only shared as necessary to facilitate the booking and scheduling of sessions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage services:
  • Facilitate the creation of private sessions by matching customers with coaches within their location radius.
  • Allow coaches to set and manage public sessions and respond to private requests.
  • Process payments and facilitate any related financial transactions securely via Stripe. Coaches and users can add, update, or delete their payment information at any time via the app’s account settings.

• For marketing and promotional communications:
  • With your consent, we may send marketing and promotional emails related to our services, including new features, offers, or updates.
  • You may opt-out of these communications at any time via the settings in the app or through the unsubscribe link in emails.
• For operational and legal communications:
  • Send alerts related to changes or updates in the Terms of Service, Privacy Policy, or other important operational matters.
  • Communicate with customers and coaches about session details, cancellations, or updates.

3. Legal Basis for Processing (for Users in the U.S.)

We process your personal data based on the following legal bases:

1. Consent

We process personal data for marketing communications, such as promotional emails, only with your explicit consent. You can opt-out of receiving these communications at any time by using the unsubscribe button included in all promotional emails or by adjusting your preferences in the app.

2. Performance of a Contract

We process personal data to fulfill our contractual obligations with you, including:

• Facilitating the creation of private sessions and responding to session requests.
• Processing payments for bookings and coach services through Stripe.
• Managing communication between customers and coaches.

3. Compliance with Legal Obligations

We process your personal data as necessary to comply with our legal obligations, such as keeping transaction records for accounting and tax purposes and handling refunds or disputes.

4. Legitimate Business Interests

We process personal data for our legitimate business interests, such as:

• Improving the app and service by using general analytics to track customer numbers and coach availability.
• Ensuring we meet user demand and maintain operational efficiency, including hiring coaches in different areas based on usage patterns.
• Storing communication logs to assist with customer support inquiries.

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data. We may share your information with trusted third-party service providers solely for operational purposes, under strict confidentiality agreements. These third parties are:

1. Payment Processing (Stripe)

• We use Stripe to securely process payments within the app. Payment information, such as credit card details, is entered directly into the app by users and coaches, and Stripe handles the transaction processing.
• Stripe has access to certain personal data for payment purposes but is bound by their own privacy policy and terms.

2. App Development and Maintenance (Dignite Studios)

• To ensure the continued functionality, security, and performance of the Family Phys Ed application, we have entered into a maintenance agreement with Dignite Studios, a third-party service provider.
• As part of this agreement, Dignite Studios may access certain data within the app solely for the purpose of performing maintenance, troubleshooting, updates, and support services.
• This access is granted under strict confidentiality and data protection obligations. Dignite Studios is not permitted to use or disclose any data for purposes other than those outlined in the scope of their maintenance responsibilities.

3. Legal Obligations

• We may disclose personal data if required to do so by law, in response to a valid legal request (such as a subpoena or court order), or to comply with applicable legal processes.
• We may also disclose data to law enforcement, regulatory authorities, or other third parties in situations involving illegal activity, fraud prevention, or as otherwise required by law.

4. No Other Sharing

Apart from the aforementioned cases, we do not share your personal data with third parties for any other purpose, including marketing or advertising.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• To provide and improve our services: We retain data to facilitate ongoing access to the app, session history, and payment information.
• To comply with legal obligations: We may need to retain certain data to comply with financial, legal, and regulatory requirements, such as tax obligations or dispute resolution.
• For business purposes: We may retain data for legitimate business interests, such as ensuring smooth operational functionality, improving services, and maintaining accurate records.

Data Deletion:

• You have the right to request the deletion of your personal data. Upon request, we will delete your data, unless we are required to retain it for legal or business purposes.
• Personal data may be retained in backup storage for a limited period to ensure recovery in case of data loss, but it will not be used for any other purposes.

Ongoing Updates:

We will periodically review our data retention practices and may update this section as necessary to comply with applicable laws or operational needs.

6. Security Measures

We are committed to protecting your personal data and employ a range of security measures to ensure it remains secure. These measures include:

1. Data Encryption

• We use encryption protocols to protect your personal data during transmission. This ensures that any sensitive data, such as payment details, is securely transmitted to Stripe for payment processing.

2. Access Controls

• We implement strict access controls to ensure that only authorized personnel and contractors (e.g., Dignite Studios) have access to your data. Access is granted on a need-to-know basis for operational and maintenance purposes.
• User data is stored securely, and we maintain strict controls to prevent unauthorized access, alteration, or disclosure.

3. Third-Party Security Compliance

• Stripe, as a third-party service provider, complies with industry-standard security practices for payment processing, including PCI-DSS (Payment Card Industry Data Security Standard).
• Dignite Studios, our contracted maintenance team, adheres to confidentiality and data protection obligations to ensure that your data is handled securely during the app's development and maintenance.

4. Regular Security Audits and Assessments

• We perform regular security audits and assessments to identify potential vulnerabilities and improve our data protection practices.
• Any identified vulnerabilities are addressed promptly to ensure the ongoing security of our services.

5. Employee Training

• All employees and contractors are provided with security training to ensure they understand the importance of safeguarding user data and follow best practices for data protection.

6. Incident Response Plan

• In the event of a data breach or security incident, we have an incident response plan in place to mitigate any potential harm, notify affected users, and comply with legal obligations for breach notifications.

7. Your Rights and Choices

As a user, you have certain rights and choices regarding your personal data. These rights include:

1. Right to Access

• You have the right to request access to the personal data we hold about you. This allows you to review, correct, or update your information.
• To request access, you can contact us at the contact details provided at the end of this Privacy Policy.

2. Right to Correct or Update

• If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• You can update most of your information directly through your account settings in the app.

3. Right to Delete

• You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain the data for legal or business purposes).
• If you would like to delete your account or personal information, you can do so through your account settings or by contacting us.

4. Right to Opt-Out of Marketing Communications

• You can opt out of receiving marketing and promotional emails at any time. You can do this by clicking the unsubscribe link included in every marketing email or by adjusting your email preferences in the app settings.
• Even if you opt out of marketing communications, we may still send you important operational messages related to the services we provide, such as updates to the Terms of Service or Privacy Policy.

5. Right to Data Portability

• You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, which you can transfer to another service provider if you choose.
• To exercise this right, please contact us as specified below.

6. Right to Object to Processing

• In certain circumstances, you may have the right to object to the processing of your personal data, such as when the processing is based on our legitimate business interests.
• You can contact us to exercise this right and discuss your options.

7. Right to Restrict Processing

• You can request that we restrict the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data or object to our processing.

8. Right to Lodge a Complaint

• If you believe your data rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
• In the United States, you may contact the Federal Trade Commission (FTC) or your local state authorities.

8. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). However, children under 13 are welcome to participate in physical education sessions, as long as a parent or guardian provides the necessary information for their participation.

To clarify:

• Parents/Guardians: As the customer, you are responsible for providing personal information on behalf of the children participating in sessions, such as the child's age, and any relevant health or activity information that you feel is necessary to share with a coach for any specific reason or request. This data is used solely to facilitate the sessions and ensure the safety and well-being of the child.
• Coaches' Interaction with Children: Coaches, who are contract employees of Family Phys. Ed., may interact with children during sessions. However, we ensure that all coaches comply with our child protection policies and are trained in maintaining the privacy and safety of children during interactions.
• Data Collection and Usage: Any personal information related to children is collected and used exclusively for the purpose of providing services through Family Phys. Ed., such as organizing physical education sessions and ensuring appropriate coaching for each child’s activity level.
• No Direct Data Collection from Children: Children under 13 should not directly input any personal information into the app. All data must be provided by the parent or guardian.

If we learn that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. If we make material changes to the way we collect, use, or share your personal data, we will provide notice to users via the app or through email.

• Date of Last Update: The date of the most recent update will be indicated at the top of this Privacy Policy.
• Notification of Changes: If we make any significant changes to this policy, we will notify users through in-app notifications or email, where applicable. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
• Continued Use: By continuing to use the app after changes are made, you are agreeing to the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please feel free to contact us:

• Email: info@familyphysed.com
• Phone: 215-669-7955